I have questions.

Buy your stone vessel once. Drop in a matching wax refill, light it, and enjoy. When it’s finished, replace the wax—not the vessel. It’s that simple.

That’s the whole idea. Your hand-cast stone vessel is made to stay. The wax is what you replace. Less waste, less spending, more of the good stuff.

Just match the size. Mini refills fit Mini vessels, Medium fits Medium, and Large fits Large. Pick any available scent in your size.

Nope. Every refill is designed for its matching-size SCENT SUPPLY vessel. Never light a refill on its own or inside its shipping packaging.

Not a drop. There’s no melting or pouring required. Once your previous candle is finished and completely cool, follow the replacement instructions and add a fresh refill.

When your refill is finished, let the wax and stone vessel cool completely. Then use a paper towel to gently remove the remaining wick plate, wipe away any loose residue, and drop in a fresh refill in the same size. No melting, pouring, or scraping required. See our Candle Care guide.

Absolutely. Go from the sunlit garden freshness of POMODORO to the warm, welcoming mood of LOBBY No 2. Same vessel, completely different feeling.

We get it. Describing a fragrance is one thing. Smelling it is another. That’s why we created the Discovery Set, two 2 mL room sprays, so you can get acquainted before committing to a larger size. Explore both scents in your own space and see which one feels like you. Meet the Discovery Set.

Mini burns approximately 15 hours, Medium 25 hours, and Large 45 hours. Actual burn time varies with use and care. Read our candle care guide.

A blend of coconut apricot and soy wax, scented with our premium fragrance oils and paired with 100% cotton wicks. All the candle goodness, made to fit your reusable stone vessel.

Every refill starts with a premium coconut apricot and soy wax blend, sourced and blended in the USA. It’s plant-based and paraffin-free, and burns clean with minimal soot. We scent it with fragrance oils that are free from phthalates, parabens and formaldehyde, and that follow California Prop 65 and EU fragrance standards. Each refill is finished with 100% cotton, lead-free wicks.

We choose every ingredient with that in mind. Our fragrance oils are formulated to be free from known carcinogens and reproductive toxins, and from phthalates, parabens and formaldehyde, following California Prop 65 and EU standards. Our wax is a plant-based, paraffin-free blend, sourced and blended in the USA. As with any candle, burn with care. Read our candle care guide.

Not at all. Buy a refill whenever you feel like it, or choose Refill Club for savings on every refill. Skip, pause, or cancel anytime.

Yes. Many of our customers prefer to stock up on wax refills. They store easily in the cupboard, ready to pop in before your next gathering or party. Join Refill Club to save 15% on every refill.

Of course. Choose “Empty vessel only” when building your set, then add a matching refill whenever you’re ready. New vessel designs and collections are on the way, each made to fit the same refill sizes, so you can change the look of your candle and make it a statement piece.

We know, waiting isn’t the fun part. Orders typically ship within 2–3 business days, and pre-orders ship on the date shown on the product page. You’ll see shipping options and estimated delivery times at checkout, and we’ll send tracking details when your order ships. We’ll help if something doesn’t go as planned.

Sometimes deliveries take an unexpected detour. If your order is taking longer than expected, check your tracking details first—updates can take a little time to appear. Still concerned? Send us your order number through our Contact page, and we’ll help you figure out what’s going on.

Stone is sturdy. Shipping isn’t always gentle. If your vessel arrives damaged, send us a photo and your order number through our Contact page as soon as you can. We’ll work with you to make it right.

Sometimes. If something you’ve had your eye on is sold out, keep an eye on the product page and join our email list for news about restocks and new releases. We’d rather give you a real update than promise a date we can’t guarantee.

Sometimes things don’t work out. If you’d like to ask about a return or exchange, get in touch before sending anything back. We’ll take a look at your order and walk you through the available options. You can also read our Returns & Refunds policy for the formal details.

Please do. Whether it’s about an order, a fragrance, or how the whole refill thing works, we’re happy to help. Send us a note through our Contact page.